Billing Policy

Payments

All charges are shown in Australian Dollars (AU$/ AUD) excluding GST. Payments are to be made in Australian dollars. Web Choice Online accepts the following types of payment:

- Check/money order
- Credit Card
- Cash
- Bank wire transfer

All payments are due on the Account Statement Date. The Account Statement Date is the yearly anniversary of the date the account was activated. First payment must be made prior to the account being created. First payment includes monthly fee calculated into the total annual cost plus any additional setup fee. All payments are non-refundable unless advised by Web Choice Online thru a written statement to the client. All payments should be made in advance to the next term agreed by both parties.

Customers making any payments after the initial(first) payment agree to make payment of their balance due within seven (07) days of the Account Statement Date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.


Billing Cycles (Terms)

Web Choice Online offers one Billing Cycles (terms) for Reseller hosting charges: on 6 months basis. The Billing Cycle begins on the Plan Activation Date.

You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

All additional features added to an account are charged yearly. Additional items are non-refundable.


Account Renewals

In order to insure uninterrupted service to your website-hosting, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below. This does not include Domain renewal.


Statements

Web Choice Online does not courier paper invoices or statements. Customers will receive their yearly account billing statement via email


Fees

Returned Checks
Web Choice Online charges a AU$35.00 fee for returned checks. Customers that issue a returned check will be required to submit future payments with a certified check or money order.

Bank Wire Payments
Web Choice Online does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a small fee depending on the transfer by ANZ bank Australia. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Web Choice Online or the amount credited to your account will be less than your intended payment.

Reactivation
Customers that wish to reactivate a closed account will be assessed a AU$75 reactivation fee. An AU$60 fee will be assessed if Web Choice Online restores your data files to your reactivated account.

Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same platform will be charged a AU$20 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan; however, you will be charged any difference between the setup fee applicable to your new and former plans.

Platform Change
Customers that elect to change plans to a different operating system platform will be charged a AU$20 platform change fee.

Account Splits and Mergers
Web Choice Online encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that Web Choice Online separate one or more plans contained under one account into separate accounts. The fee for this service is $20 for each new account created and is charged to the new account. Please direct all requests for these services to: sales@pcaidaustralia.com.au


Cancellations

Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact Web Choice Online’s Sales Team, on sales@pcaidaustralia.com.au. Please be aware that there are no refunds.

Cancellation requests must be received by Web Choice Online a minimum of ten (10) working days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Web Choice Online. Web Choice Online is unable to cancel your account effective for a future date. Web Choice Online will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Web Choice Online as soon as possible.

Web Choice Online does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Web Choice Online’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Web Choice Online reserves the right to cancel any account, at any time, without notice, for any reason Web Choice Online considers appropriate.


Refund Policy

There will be no refunds available for any type of services, how ever If any services are or become unavailable is due to the negligent failure of Web Choice Online to deal with circumstances within its control and is for more than a total of 48 hours in any 30 day period or for any 12 consecutive hour period then Web Choice Online will at its discretion either pay to you compensation limited to a 50% of refund of the fee paid by you for the unavailable Services or provide you with a credit up to the same amount.


Miscellaneous

Web Choice Online's policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle